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Help & Support

There are of course regular issues involved in distribution, from consignment liability cover to what we can and can’t carry, so this section is an online resource for general information. We’ve put together a list of FAQs, together with some packaging advice, based on years of experience. You'll also find our handy online volumetric calculator, just enter the dimensions and it will work out the figure.

Team C Packaging Advice

Guidelines for Good Quality Packaging

Team C is committed to delivering your parcels with speed and care. However, during the transit process parcels may be handled several times. It is therefore important that all items are adequately packed. Below are some tips that will help you make sure your package arrives at its destination in the best possible condition.

Team C Packaging

At Team C we carry a wide assortment of consignments which can range from letters to pallets. Many of our customers use their own packaging, but we also offer two secure, free of charge, packaging options. For advice on how to package your items please visit Packaging Advice.

Mail Pack

A bag measuring 30cm x 38cm with a side seal. The Mail pack will take any item up to 1kg.

Courier Pack

A bag measuring 46cm x 54cm with a side seal, up to A3 in size and will take any item up to 5kg.

Useful Packaging Tips

  • Use a rigid box with flaps intact.
  • Choose the size of the box according to its content. Under-filled boxes are likely to collapse, overloaded ones may burst.
  • Always use high quality materials for your package. Consider strength, cushioning, and durability.
  • Choose boxes made of corrugated cardboard, with good quality outer liners.
  • Wrap all items separately.
  • Put goods in the centre of a package ensuring they do not touch the sides. Your item should be well cushioned on all sides.
  • Make use of cushioning materials, to prevent the contents from moving.
  • Use strapping, when suitable, as a good way to seal and secure your box.
  • Use strong tape designed for shipping if strapping is not available.
  • When re-using a box remove all old labels including any old hazardous material indicators.
  • Ensure liquids are stored in leak-free containers, packed with a lightweight, strong, internal material (for example, Styrofoam) and sealed with a plastic bag. Always remember that bad packaging may cause damage to other items.
  • Place powders in strong plastic bags, securely sealed and then packed in a rigid box.
  • Use 'arrow-up' labels for non-solid materials.
  • Repack your items properly. Many goods are sold in the original manufacturers packaging which may not be suitable for carriage.
  • Always pack small items in Mail or Courier packs as appropriate (for dimensions see Team C Packaging).
  • Protect your data discs, audio and videotapes with soft cushioning material around each item.

Please note that Team C will accept no liability for the packaging advice that it provides. The Customer remains responsible for ensuring packaging and labelling is adequate for transportation.

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